Desk Report
Publish: 05 Oct 2021, 09:14 pm
Facebook Whistleblower Frances Haugen || Photo: Collected
A former Facebook employee
has accused the company of putting profit over the public good, after coming
forward as the whistleblower who leaked a cache of internal documents that have
placed the tech firm in its worst crisis since the Cambridge Analytica scandal.
Frances Haugen, 37, said the
thousands of documents she had collected and shared with the Wall Street
Journal and US law enforcement showed the company was lying to the public that
it was making significant progress against hate, violence and misinformation.
“The thing I saw at Facebook
over and over again was there were conflicts of interest between what was good
for the public and what was good for Facebook. And Facebook, over and over
again, chose to optimize for its own interests, like making more money,” she
said.
In an interview with the
news program 60 Minutes on Sunday, Haugen explained her decision to speak out
about the internal workings of Facebook, saying she had become alarmed by what
she perceived as company policies that prioritized profit over public safety.
“The version of Facebook
that exists today is tearing our societies apart and causing ethnic violence
around the world,” she said.
Haugen said she joined
Facebook in 2019 as a product manager on its civic integrity team – which
focused on issues related to elections worldwide - after spending more than a
decade working in the tech industry, including at Pinterest and Google.
She said she agreed to take
the job only if she could work to help the company combat misinformation,
saying the issue was personal for her – she previously lost a relationship with
a friend after they descended into online conspiracies.
But Haugen said she soon
began to feel Facebook was unwilling to take the action needed to address these
issues, even though it had the tools. She left the company in May this year.
“No one at Facebook is
malevolent,” Haugen told 60 Minutes. She said Mark Zuckerberg, Facebook’s
founder and chief executive, “has never set out to make a hateful platform”.
But, she said, the effects of the company’s choices had been grave.
Facebook proved it could do
more to address these problems when it changed content policies for several
weeks surrounding the 2020 US elections, she said, adding the company
deliberately gave a lower priority to political content on its news feed.
But the platform soon went
back to old algorithms that valued engagement over all else, she claimed, a
move that she said contributed to the 6 January riot at the Capitol. Facebook
also disbanded the civic integrity team after the election.
“As soon as the election was
over, they turned them back off or they changed the settings back to what they
were before, to prioritize growth over safety. And that really feels like a
betrayal of democracy to me,” she said.
Referring to the algorithm
change, Haugen added: “Facebook has realised that if they change the algorithm
to be safer, people will spend less time on the site, they’ll click on less
ads, and [Facebook] will make less money.”
Haugen also discussed the
most damaging document leak, which showed Facebook was aware of the damage its
Instagram app was causing to teen mental health and wellbeing. One survey in
the leaked research estimated that 30% of teenage girls felt Instagram made
dissatisfaction with their body worse.
“And what’s super tragic is
Facebook’s own research says, as these young women begin to consume this– this
eating disorder content, they get more and more depressed. And it actually
makes them use the app more. And so, they end up in this feedback cycle where
they hate their bodies more and more,” she said.
Haugen has been called to
testify before Congress on Tuesday about the studies and other information she
has gleaned from her time at Facebook. According to her written testimony, seen
by Reuters, she’ll repeat her argument that Facebook has repeatedly put profit
over the public good, and she will tell US lawmakers that the company faces
little oversight.
“When we realized tobacco
companies were hiding the harms it caused, the government took action. When we
figured out cars were safer with seatbelts, the government took action,” says
Haugen’s written testimony. “I implore you to do the same here.”
“The company’s leadership
knows ways to make Facebook and Instagram safer and won’t make the necessary
changes because they have put their immense profits before people.
Congressional action is needed,” she writes. “As long as Facebook is operating
in the dark, it is accountable to no one. And it will continue to make choices
that go against the common good.”
Haugen will also appear in
front of British MPs and peers at an unspecified date after the joint committee
scrutinizing the draft online safety bill, which imposes a duty of care on
social media companies to protest users from harmful content, confirmed on
Monday that she would give evidence.
According to 60 Minutes,
Haugen’s lawyers have filed complaints with the Securities and Exchange
Commission – the US financial regulator – accusing the company of making false
statements to investors, by comparing the internal documents with public
statements about tackling harmful content. On Sunday, Haugen’s attorney John
Tye, the founder of the legal nonprofit Whistleblower Aid, confirmed a New York
Times report that some of the internal documents had been shared with attorneys
general from several states, including California, Vermont and Tennessee.
In 2019, Facebook was fined
$5bn (£3.7bn) by the US Federal Trade Commission for “deceiving” users about
its ability to keep personal information private, after a year-long
investigation into the Cambridge Analytica data breach, where a UK analysis
firm harvested millions of Facebook profiles of US voters.
Political pressure has been
building on Facebook in the wake of the WSJ revelations. Last week, lawmakers
grilled Antigone Davis, Facebook’s global head of safety, and accused the
company of “routinely” putting growth above children’s safety.
“Social media has had a big
impact on society in recent years, and Facebook is often a place where much of
this debate plays out,” Nick Clegg, the company’s vice-president of policy and
public affairs, wrote to Facebook employees in a memo on Friday ahead of the
interview. “But what evidence there is simply does not support the idea that
Facebook, or social media more generally, is the primary cause of
polarization.”
In a written statement to the Wall Street Journal, the Facebook spokesman Andy Stone also pushed back against the allegations, saying: “To suggest we encourage bad content and do nothing is just not true.” (The Guardian)
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