BTRC Hears Complaints about Network, Internet

Mobile network problems, especially related to state-owned operator Teletalk, are among the most serious issues reported at a public hearing held by Bangladesh Telecommunication Regulatory Commission or BTRC.

Customers also complained about slow internet connections, broadband internet fees, extra call charges, dropped call, and troubles in Mobile Network Portability or MNP services.

The issues raised on Sunday were almost the same as those BTRC heard at public hearings in 2016 and 2019.

Officials responded to the complaints, made virtually, with immediate resolutions and assurances. The participants registered online.

“We’re always working to develop the quality of services,” BTRC Chairman Shyam Sunder Sikder said after the nearly three hours of hearing from 2 pm.

Niamul Islam from Chandpur alleged the residents do not get mobile phone services even within a kilometre of networking towers. He had complained about the issue to Teletalk, but it was not resolved.

BTRC officials said the operators are working on the expansion of networks and they have been given licences for new towers.

Customer Nazmul Islam said Teletalk network was available in urban areas, but not in villages. Mehedi Hasan Antar and Monirul Islam raised similar allegations about the operator’s network.